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Published: May 12, 2017

As I am sure that some of you have read, on May 11, a Swiss cyber-security firm, Modzero AG, released a whitepaper highlighting that a keylogger issue – which in this case, is debug code – that is present in Conexant audio drivers on select HP computers.

At HP, customer security is our top priority, so I wanted to give an update on the issue, what we have done, and our best advice to customers.

First and most importantly, there is a fix for our commercial PCs available on HP.com as of today, May 12, with fixes for all consumer PCs scheduled to be available on May 13. In addition, HP has not had, nor will it have, any access to user data as a result of this issue.

When HP learned about this earlier this month, our Cyber Security team immediately investigated the issue, found the root cause and worked on a fix. In addition to being available on HP.com, we are also in the process of getting it published through Microsoft’s Windows Update Service. This is so customers – especially those with PCs not managed by an IT organization – will get the update automatically. For customers whose PCs are managed by their internal IT team, the update is available for deployment through their standard sets of tools.

As Modzero’s report states, there was a keylogger capability in the Conexant HD audio driver package that is preinstalled on some HP PCs. This capability was created by Conexant during the development process to help debug an audio issue. Adding debug code is a normal part of the development process and such code is supposed to be removed and never included in a commercially available product. Unfortunately, in this case, Conexant did not remove the code. We certainly never intended to include this code in shipped products.

The debug code stores keystrokes in a log file that it creates to help developers diagnose an issue. This code is stored in a file locally on the PC, and then it is cleared out each time the user logs off and whenever the PC is rebooted.

Some media coverage suggested that the log files are sent back to HP. These articles are inaccurate – such information is never sent back to HP. Again, HP never intended to include this functionality in a shipped product used by customers. What is most important to know is that there is an immediate commercial fix available with all consumer fixes available by May 13.

This issue effects certain commercial notebooks and desktop systems manufactured since 2015. In addition, a select set of our consumer systems are effected. For more information on the exact systems that need an update to the audio driver, check out our security advisory.

Our best advice to customers is to install the updated driver package. If you are a consumer customer or a business without a dedicated IT team, we recommend using Window Update to keep your PC updated automatically. For customers with a dedicated IT organization, download the Softpak from HP.com and distribute the updated driver package as you would any other update. Given the nature of this issue, our advice is to deploy this update as quickly as possible.

While HP didn’t create the driver, our job is to keep the customer safe even when the issue is with third-party code. We have learned from this situation and will work to with our partners to further verify the debug code is removed from their software before it goes final. That said, we will also continue to work with the security community to learn about these issues if they do come up, and then work to make sure we can get high quality fixes out to customers as quickly as possible, just as we are doing in this case.

For more information, please read the security advisory available here.

 

    Corporate Desktop Computing
Published: August 07, 2017

As HP continues its journey to reinvent the global manufacturing industry, it is critical to have visionary and experienced leaders charting the way. Michelle Bockman, former executive vice president at GE Digital, recently joined HP to lead its 3D printing market expansion efforts.

At GE, Bockman most recently led the company’s ambitious strategy to build a software-driven digital future for large industrial customers. With more than 20 years of experience in a wide range of functions and industries, she’s led global operations, managed engineering, driven sales and marketing, built new digital businesses – even ran an industrial manufacturing plant.

Michelle BockmanMichelle BockmanBockman’s diverse experience gives her a fresh perspective on unlocking new value for customers who are reinventing their operations. We caught up with her to learn more about keys to driving the digital industrial transformation of production.

 

Q. Why did you choose this time to join HP?

A. We’re on the cusp of a new industrial revolution that could be greater than anything we’ve ever seen – ubiquitous connectivity, AI, robotics, the internet of things, 3D printing and more are all converging to drive unprecedented social and economic change. HP plays a central role in this revolution and is really leading the way with innovations in 3D printing, blended reality and other technologies businesses are embracing in their digital reinventions. Put this all together and we are poised to transform some of the largest industries on the face of the earth.

This is the place to be if you want to profoundly change the way people live, work and interact with one another. HP is one of the founders of Silicon Valley and has a strong heritage of reinvention which, quite frankly, also appealed to my entrepreneurial spirit. I can’t tell you how excited I am about this adventure in innovation. 

 

Q. Tell us about your new role leading the expansion of 3D Printing for HP. Where will you be focused?

A. To grossly oversimplify, I have a broad responsibility to expand the overall 3D printing market for HP in partnership with our foundational customers, strategic partners, and materials ecosystem, and drive the development of new digital services for the 3D printing business. What this really means is focusing on customer outcomes by working deeply with market leaders such as BMW, Jabil, Johnson & Johnson, and Nike as they embrace 3D printing to transform their businesses, and applying these lessons learned to the entirety of our product portfolio, so we can really accelerate development of new applications and services. 

It also means leading our global strategic alliances with SIs and software partners, and to drive our open materials strategy with the largest chemical companies on earth, as we’ll need to leverage the world to transform a $12 trillion industry. Finally, no digital industrial transformation is complete without developing the next generation of connected, digital services that unlock unique insights and value for our customers and partners.  

Q. As a longtime industry veteran, where do you see the greatest opportunities for change?

A. 3D printing technology has been around awhile, but it’s poised for a real breakout. The combination of new technology such as HP’s Multi Jet Fusion, which is up to 10 times faster and half the cost of other systems, plus the radical expansion of new materials with a simultaneous plummet in cost due to our open materials platform, means the economic promise of 3D printing is finally ready to deliver. This is no longer technology just for prototyping or the R&D team. This is a platform for large-scale industrial production. 
Couple the continued march of those innovations with the larger digital transformation unfolding across the entire design, production, and distribution workflow, and you have a massive opportunity to help companies innovate faster, be more agile in their manufacturing, and implement more flexible supply chains. This unlocks huge economic opportunity, new business models, and competitive advantage. I believe that those who invest in digital transformation will reap the rewards, and we are just scratching the surface of what this reinvention means for some of the largest companies and industries in the world.

Q. You’ve led a diverse range of functions over your career.  What else can you share with us from your journey?

A. I like to solve really hard problems with smart, curious and passionate people in industries that are changing the world. That’s what drew me to mechanical engineering in college and continues to drive me today. Over the course of my career, I’ve been lucky enough to experience many facets of businesses – from leading large organizations through change to developing new products and services to direct and daily interaction with the customer. At the end of the day what we do really matters if it delivers value to our customers and, in my mind, also delivers value to the world at large. I couldn’t be more thrilled to be part of the HP 3D printing team, which is striving to achieve exactly those goals.

Published: July 25, 2017

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Let’s face it, while making compromises might build good moral fiber, it’s usually not much fun. Thankfully, the new HP Pavilion All-In-Ones makes having it all seem easy. How? HP has added a slew of its premium product features into the new Pavilion lineup.Moscato_R_Hero_FrontLeft_KBMouse.jpg

Today, the company announced a pair of revamped Pavilion All-in-One (AiO) devices just in time for the back-to-school spree. Pitched as the magnet that draws the family together, the new devices have perks for parents and kids as do-all, no-compromise PCs. Parents can listen to music, get news, pull up recipes, pay bills, and watch favorite shows. Kids can do homework, create videos and edit and share photos. Family movie night becomes an immersive entertainment experience on the Pavilion AiO. 

“We listened to our customers when redesigning the HP Pavilion All-in-One to ensure we’re bringing features consumers crave, making it the perfect overall family PC,” said Kevin Frost, vice president and general manager, Consumer Personal Systems, Displays & Accessories at HP. “It’s a powerful desktop that can handle whatever a family wants to do—connect, work, create, or consume—while the architecturally-inspired design packs style and personality to make it a home-enhancing investment.”

 

Premium features

Just-right 24” or 27” edge-to-edge full HD, in-plane switching (IPS) screens serve up crisp text, sharp images, and vibrant photos. A fabric overlay on the speakers, and audio custom-tuned by B&O Play provide more acoustic transparency for a richer, clearer, immersive sound. And staying closely connected has never been so simple or fun. Post, chat, like, stream and share—across the globe or down the hall.

You can finally remove that unsightly tape or sticky note from your webcamnow, there’s a better way. Returning to this generation of All-in-Ones is HP’s privacy cameras, a must-have feature for the many customers who cite privacy as an important concern, especially with kids in the house. HP included a webcam that safely tucks out of sight when not in use. An optional infrared camera adds another layer of security with face authentication through Windows Hello.  Privacy camera stows away when not in use.Privacy camera stows away when not in use.

The latest 7th generation Intel Core processor delivers an exceptional level of performance for working, surfing, streaming or creating. Along with the versatility of the Pavilion line, AiO displays are built to last—the die-cast aluminum and metal stand includes a hinge tilt that is tested for the equivalent of three times a day for nine years. It’s not only stylish, but also durable.

And that tilt range goes from -5 degrees to +35 degrees, so it’s easy to find the perfect, neck-friendly view. Expansive touchscreens are a more natural way to interact with your PC, and a more engaging way for kids to learn and connect. Plus, it’s easy to share with HDMI input/output that enables you to add a second monitor or project to your TV.

At only 8.5 mm—approximately 40 percent thinner than the previous generation—this is the slimmest Pavilion All-in-one to date.At only 8.5 mm—approximately 40 percent thinner than the previous generation—this is the slimmest Pavilion All-in-one to date.Talking about multitasking, not only does the Pavilion AiO work hard as the home’s communications and entertainment center, it looks fantastic doing it. At only 8.5mm—approximately 40 percent thinner than the previous generation—this is the slimmest Pavilion All-in-one to date. All the hardware is packed in the bottom, making the display ultra-thin. Although the profile and strategically placed ports keep desks neat, the modern, clean design and fabric accents make it look great in any room of the house.

 

Creation station 

AAA_9294-5-24.jpgGot a casual gamer or budding video creator in the house? Optional AMD Radeon 530 Discrete Graphics and up to 16 GB of memory supply the performance and faster response rate for graphics-intensive activities such as  gaming, and for demanding applications such as photo and video editing.

To improve the experience even more, HP has put extensive customer insights to work, which resulted in minimizing the amount of pre-installed software and desktop clutter. This more streamlined experience translates to improved OS operation and general system performance.

Powered for productivity, created to connect and entertain, and designed to enhance the home, these newly redesigned HP Pavilion All-in-Ones gives consumers tools to do it all, without trade-offs.

For more on the new smart, stylish HP Pavilion All-in-Ones, visit: www.hp.com/go/pavilion-allinone.  

Published: June 06, 2017

OMEN banner.jpg

The OMEN by HP lineup of gaming notebooks, desktops and accessories is getting leveled up this summer with a slew of new devices outfitted with all of the latest specs.

But the real surprise comes with the revolutionary re-think of its design, with the growing OMEN family getting a top-to-bottom revamp.

“The gaming industry has evolved and its users have grown a sensitivity to not only to performance and design, but to the total experience of their device,” said James Cha, industrial designer, consumer notebook and desktops at HP. “They want to look at it as a trophy piece when it’s sitting on their desk.”

HP had leveraged existing computers and outfitted them with gaming-ready parts on past iterations. But it’s changed tack to focus exclusively on the needs of gamers, with inspiring design and functional features that set the newest OMEN products apart.

The reinvented OMEN lineup not only brings best-in-class performance to casual, eSports, VR and immersive gaming experiences, they feature improved thermals, distinguished industrial design and user-friendly innovations.

Redesigned OMEN by HP Desktop.Redesigned OMEN by HP Desktop.“You really have got to listen to gamers when designing products for them,” Cha said. “They are sophisticated consumers who look at how the product is built, the story behind it, and how it meets their preferences for everyday use.”

Top priority for HP was designing for OMEN devices that not only looked cool, but run cool.  

"Instead of taking an existing chassis and building around its constraints, we started with the thermals and built a chassis to house them,” said John Ludwig, gaming and VR product manager at HP. “By redesigning the layout of the machine, we can greatly increase the airflow, which has a big impact on performance.”

Take, for example the OMEN by HP Desktop, which features fighter jet-like notched corners that give it an angular, forward-leaning look. Not only does it have a different profile than other gaming towers, those angular chevron cutouts enable more air intake and improve ventilation.

“The goal was for this thing to run nearly-silent and much quieter than our competitors,” he said. “Gamers want to push the limits on their GPU and CPU without the fans running loud.”

The desktop also has a number of other thoughtful features, including a carrying handle that’s designed to let gamers tote their rigs to friends’ houses for competitions and also a cleverly angled set of hidden double doors for easy access to the hard drives.

OMEN Compact Desktop with dock. Photo credit: The VergeOMEN Compact Desktop with dock. Photo credit: The VergeThermals also figure into the recently unveiled consumer version of HP’s virtual reality backpack, the OMEN X Compact Desktop, which until now has been marketed as a backpack and only been available in a developer kit.

It puts a gaming PC on the user’s back and pairs with a VR headset, offering enthusiasts an untethered, more immersive experience by enabling the player free movement away from the snaking cables of a hefty gaming rig or TV.

HP took feedback from users and reduced the pack’s weight and redesigned the straps to be more ergonomic. The newer design maintains airflow between the device and the user’s back to prevent the wearer from getting too warm.

HP also boosted its performance with an Intel Core i7 processor and added a small form-factor docking solution for customers that wanted to use the VR pack as their main PC. The VR pack pairs with an HTC Vive headset and also the HP Windows Mixed Reality Headset, which is sold as a developer’s kit.

OMEN by HP Accelerator connects to a notebook via Thunderbolt 3.OMEN by HP Accelerator connects to a notebook via Thunderbolt 3.New to the lineup is an external GPU dock, OMEN by HP Accelerator, which zeroes in on PC gaming via Thunderbolt 3 connectivity. The accelerator is paired with a (non-gaming) notebook PC for ultimate versatility. It can also accommodate nearly all of the graphics cards on the market today and pairs with any HP laptop or other Thunderbolt 3-certified notebook.

“You get the best of both worlds: An amazingly mobile notebook for everyday tasks, and high-end graphics processing power to play games when you dock,” Ludwig said.

For the revamped OMEN devices, it was important that smallest details weren’t overlooked.

“We wanted to make sure every, single part you see is a curated experience,” Cha said. “All of the internal components, even down to the littlest sockets, are accounted for in terms of. Gamers appreciate that they are buying a machine where everything inside is built for them.” 

For a full rundown of all things OMEN by HP, visit hp.com.OMEN family shot banner.jpg

 

 

Published: May 12, 2017

On May 11, Swiss based cyber-security firm Modzero AG released a whitepaper highlighting that a keylogger (a debug capability) is present in HP’s audio drivers on some notebook computers. HP is committed to the security and privacy of its customers and we are aware of the capability on select HP PCs. HP has no access to customer data as a result of this issue. Any data logged is erased each time a user logs off or restarts their machine. Our supplier partner developed software to test audio functionality prior to product launch and it should not have been included in the final shipped version.  A commercial fix is available now with all consumer fixes available on May 13.

More information can be found in our security advisory.