Published: September 28, 2016

Editor’s note: This post was updated Oct. 12, 2016 to include information about the availability of the firmware update.

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HP engineers the best and most-secure printing systems in the world. We strive to always provide the highest-quality experiences for our customers and partners. As a new company, we are committed to transparency in all of our communications and when we fall short, we call ourselves out.   

There is confusion in the market regarding a printer firmware update – here are the facts:

We updated a cartridge authentication procedure in select models of HP office inkjet printers to ensure the best consumer experience and protect them from counterfeit and third-party ink cartridges that do not contain an original HP security chip and that infringe on our IP.

HP printers and original HP ink products deliver the best quality, security and reliability. When ink cartridges are cloned or counterfeited, the customer is exposed to quality and potential security risks, compromising the printing experience. 

As is standard in the printing business, we have a process for authenticating supplies. The most recent firmware update included a dynamic security feature that prevented some untested third-party cartridges that use cloned security chips from working, even if they had previously functioned.

We should have done a better job of communicating about the authentication procedure to customers, and we apologize. Although only a small number of customers have been affected, one customer who has a poor experience is one too many.

It is important to understand that all third party cartridges with original HP security chips continue to function properly.

As a remedy for the small number of affected customers, we have issued an optional firmware update that removes the dynamic security feature. 

To get the update, customers should visit support.hp.com, select their product, select the product support page, and click on the Software and Driver table to download it. Additional information about this update, including answers to frequently asked questions, can be found in HP’s Support Forum.

We will continue to use security features to protect the quality of our customer experience, maintain the integrity of our printing systems, and protect our IP including authentication methods that may prevent some third-party supplies from working.

However, we commit to improving our communication so that customers understand our concerns about cloned and counterfeit supplies. Again, to our loyal customers who were affected, we apologize.

Sincerely,

Jon Flaxman
Chief Operating Officer, HP Inc.

    Corporate
Published: December 01, 2016

A few headlines have cropped up over the past week regarding a battery recall on the part of HP.
_XmUEklf.jpgIn fact, HP has not issued such a recall and is ensuring that the recent published reports on this issue is being corrected.

reached out to the U.S. Consumer Product Safety Commission (CPSC) and reported the error. CPSC has since removed the links.

A CPSC spokesperson, in reply, issued the following statement: 

"On Wednesday, November 23rd CPSC erroneously re-published a HP notebook battery recall from 2006 to our homepage while making improvements to our website. The recall was removed quickly, but has since been reported on by a number of media outlets as a new recall. There is no re-announcement or new recall regarding HP notebook batteries. We apologize for this mistake."

 The organization also posted a two-part clarification on Twitter about the error:

In service to its customers, HP participates in voluntary replacement programs for components or products that may cause functionality issues but are not related to a safety hazard. HP also participates in voluntary recall programs when a defective part is shown to cause a potential safety hazard in cooperation with country government safety authorities.

For current and past recall information regarding HP’s consumer products, visit HP’s official site for replacement programs and product recalls and follow @HPSupport.

Published: November 22, 2016

HP Inc. (HPQ) today released its fiscal year 2016 and fourth-quarter earnings results, delivering its first full year financial commitments. The company showcased its strategy of managing core business segments while also investing in growth opportunities for the future.

For the fourth quarter, HP announced net revenue of $12.5 billion, an increase from the prior year: 

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The company’s personal systems segment had strong financial and operational performance, outperforming top competitors:

 

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HP’s Print business is well-positioned for FY 2017. 


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For more details about HP’s fourth-quarter and first fiscal year performance, read the press release or visit our Investor Relations site for specific data points.